Play Station

The Most Common PS4 Problems and How to Fix Them in 2021 ?

After eight years and the launch of a model new console, a number of of the most typical PS4 points are nonetheless spherical. Many of most likely essentially the most devastating points — such as a result of the dreaded “Blue Line of Death” — solely apply to early manufacturing runs of the PS4. Small factors like discs robotically ejecting may current up, irrespective of how new your console is. From a very powerful to the smallest, we’ll stroll you via how to resolve the most common PS4 points.

There are three completely completely different PS4 fashions: The commonplace PS4, the PS4 Slim, and the PS4 Pro. Sony merely calls the “Slim” model a PS4, which makes it more durable to inform the excellence between the distinctive PS4. If you’re having trouble discovering out which PS4 console you could possibly have, check out the edges. The PS4 has sharp edges, whereas the up to date “Slim” model has rounded edges. Make sure to work out your model sooner than starting.

Also, completely flip off your PS4 — don’t use leisure mode — and flip it once more on to see if that solves your points. A full vitality down can do wonders. Otherwise, proceed learning.

Get in contact with Sony

First, proper right here’s all the information you’ll need to get entangled with Sony in case your specific problem is not resolved from our info.

Method  Contact
Phone 1-800-345-7669 (Available Monday by means of Friday, 9 a.m. to 6 p.m. PT)
Live Chat Website
Twitter @AskPlayStation

You might search Sony’s error message library and observe the troubleshooting options for the error that you simply simply encountered.

Malfunction: Blinking blue indicator gentle

ps4 screen mirror 1

Eight years down the highway, the “Blue Line of Death” stays most likely essentially the most crippling of all points on the PS4. Taking a cue from the Xbox 360’s “Red Ring of Death,” the pulsing blue line signifies a technical draw back that might indicate your console isn’t sensible. Unlike the crimson ring, the “Blue Line of Death” doesn’t robotically indicate your PS4 is lifeless, nevertheless it certainly does the similar job as a result of the ring: Letting that there’s a extraordinarily massive draw back {{that a}} manufacturing facility reset of the PS4 might not resolve.

When booting up the PS4, the LED indicator gentle adorning the aspect of the console ought to shortly pulse blue sooner than turning white. On consoles affected by the “Blue Line of Death,” nonetheless, the blue gentle pulses consistently, indicating failed video output sooner than inexplicably powering off. In this case, the console not at all sends an indication to the TV, primarily bricking the system and stopping common operation. While the problem was further widespread at launch, it nonetheless crops up for a small portion of shoppers and is further most likely to be an issue in case your console was manufactured between late 2013 and early 2014.

Potential choices

As Sony outlined throughout the aforementioned troubleshooting info, the blinking blue gentle could be indicative of plenty of {{hardware}} or software program program factors. That talked about, there are a variety of potential choices chances are you’ll try. If you do deal with to isolate an issue with the PS4 {{hardware}}, contact PlayStation purchaser assist, or take your console straight to an official Sony retail retailer, as they’re going to usually current on-site repairs or replacements. If there isn’t a retailer accessible in your house, you’ll most likely need to ship your console to Sony. At this stage, your console is not going to be under producer assure: If that’s the case, keep in mind that you could possibly have to pay a restore cost.

  • Update your TV’s firmware: A handful of shoppers have well-known that updating television firmware has resolved the scarcity of audio-video signal. If you could possibly have a newer television, notably one with net connectivity, refer to the television’s instruction information and change its firmware. Doing so may alter HDMI settings and restore system compatibility.
  • Check the HDMI ports: Take a check out the HDMI port on every your TV and your PS4, alongside collectively along with your HDMI cable, for any blaring abnormalities or damages. If potential, try testing completely different HDMI cables.
  • Check the power present: Touch the power button on the doorway of the PS4 for not lower than seven seconds, or until the system beeps twice and powers off. Afterward, disconnect the AC vitality wire from {{the electrical}} outlet and confirm the AC IN connector and vitality wire for any conspicuous hurt or anomalies.
  • Check the arduous drive: Make sure your PS4 is turned off, then disconnect the AC vitality wire and each different linked cables sooner than sliding the HDD bay cowl outward. Once eradicated, study the arduous drive for any potential hurt and assure it is accurately seated throughout the HDD bay.
  • Controller reset: Make sure the whole thing is linked accurately. Press and preserve the PS button in your controller until the system gentle turns orange. Then, press and preserve the PS button as soon as extra until the sunshine turns white. We have examined this method, and it may truly get your PS4 to boot accurately.

Malfunction: Blinking crimson indicator gentle

Reports of the “Red Line of Death” aren’t as widespread as a result of the aforementioned blinking blue gentle, nonetheless it is almost as extreme. On consoles affected by the “Red Line of Death,” the LED indicator gentle adorning the aspect of the console will flash crimson repeatedly, subsequently powering off after the system emits three distinct beeps. The problem is tied to overheating points as outlined throughout the PS4 individual info and confirmed by Sony, presumably a outcomes of a fan malfunction. Some prospects have reported the issue inside minutes of powering up the console for the first time, nonetheless. Thankfully, it’s not the sign of a completely bricked unit.

Potential choices

If the problem persists and is not alleviated by each of the potential choices beneath, contact PlayStation purchaser assist or take your console straight to an official Sony retail retailer to put together a restore/different.

  • Give it a leisure: Touch the power button on the doorway of your PS4 for not lower than seven seconds, or until the system beeps and powers off. Then, disconnect the power present and allow the console to leisure for an extended time-frame, or until it sufficiently cools down, sooner than powering it up as soon as extra.
  • Give it ample home: Place your PS4 in a well-ventilated house to assure it has adequate respiration room, avoiding carpet and comparable suppliers each time potential. Additionally, some prospects have reported that placing the console vertically helps decrease overheating (though it shouldn’t, considering the place blocks entry to each aspect vent).

Problem: Damaged HDMI port and faulty HDMI cables

It is not going to be PS4-specific or widespread, nonetheless some PlayStation players have reported factors stemming from a damaged HDMI port transport on their PS4 fashions. The draw back, which leads to an absence of audio or video output on the TV, is often attributable to a connection obtrusion ensuing from a bent piece of metallic all through the console’s built-in HDMI port. Although the reasoning for the bent ingredient is unknown, it efficiently renders the port incompatible given that bent piece cannot accurately be a part of with the HDMI wire. Additionally, there have been critiques of faulty HDMI cables that merely don’t work for one objective or one different.

While this problem was resolved in subsequent PS4 shipments after the console’s launch, when you purchase a pre-owned unit in any other case you’re experiencing HDMI factors, you’ll nonetheless want to seek for potential options beneath.

Potential choices

If neither of the potential choices beneath solves the problem, try contacting Sony. Although not confirmed, Sony will most likely ship you a free different cable in a matter of days as quickly as the problem has been confirmed.

  • Check the HDMI ports: Take a check out every the HDMI port in your TV and your PS4 for any blaring abnormalities or damages, alongside collectively along with your HDMI cable. If potential, try testing completely different HDMI cables.
  • Bend once more the metallic: If chances are you’ll clearly see a piece of metallic bent upward all through the console’s HDMI port, bend the damaged piece down using a pin or small software program. Also, make sure the port didn’t knock out any enamel or set off any additional hurt to the HDMI cable. If that’s the situation, it is best to nonetheless want to contact Sony and ask for a different, even when the console begins to work.
  • Use a particular HDMI cable: If you’re unfortunate adequate to receive a faulty HDMI cable from Sony, merely use one different on-hand cable or purchase a higher HDMI cable.

Problem: Damaged DualShock 4 analog sticks

sony ps4 controller 0001 2

We like various points in regards to the DualShock 4  as a PS4 controller, nonetheless the comfy rubber padding on its analog sticks can tear pretty merely when collaborating in a sport that requires quick actions, like Bloodborne or Dark Souls. But just because the rubber tears, that doesn’t indicate you could possibly have to ditch the controller!

Potential decision

Analog stick covers, resembling GelTabz — stocked in outlets like GameStop and on Amazon — pop correct over your analog stick, providing an way more comfortable gaming experience whereas moreover defending the stick itself. They are barely textured, so your fingers don’t slip no matter their flat design, and 4 are included in every bundle. PlayStation-formatted GelTabz works with every DualShock 3 and DualShock 4 controllers.

You might want to clear your controller, too. Dirt and grime work their method throughout the buttons and into the controller as you play, so if you’ve gone just some months — or years — with no cleaning, your DualShock 4 is due for one. We have a info on how to clear your DualShock 4 from the inside out, so make sure to have that useful sooner than you try to sync your PS4 controller as soon as extra.

Bug: PlayStation Network connectivity points

Network connectivity points are most likely essentially the most persistent criticism with the PS4 and sometimes manifest themselves as each NW-31201-7 and WV-33899-2 errors. The PSN goes down further sometimes than we’d like, nonetheless thankfully, it’s usually not down for prolonged stretches. Typically, neighborhood errors shall be attributed to the PSN current course of service repairs (error code CE-33991-5), and you may merely have to wait it out. Outside of repairs intervals, nonetheless, there are a variety of methods chances are you’ll merely perform to get once more on-line.

Potential choices

  • Change DNS settings: If all of your completely different models are engaged on your own home neighborhood, nonetheless you proceed to can’t be a part of in your PS4, chances are you’ll try altering your DNS settings. First, go to Network Settings and choose Custom for the sort of connection you make the most of, which is each Wi-Fi or wired. Select your neighborhood, choose the Automatic IP Address setting, and select Do Not Use for DHCP Host Name. A speedy with two completely completely different DNS settings ought to appear — choose Manual. Afterward, set the primary DNS as “” and the secondary DNS as “” The console ought to then cycle by means of its assessments, and get you once more on-line.
  • Update your router’s firmware: Outdated firmware can sometimes lead to connection factors. Typically, there could also be data on the underside or once more of your router/modem on how to confirm for a firmware change. Follow the steps current, or contact your net service provider for assist. Once you’ve up to date your instruments’s firmware, you could possibly have the chance to be a part of. At the very least, chances are you’ll rule it out as a result of the set off.
  • Unplug and re-plug: Power down your PS4, and unplug it from its vitality provide. Then, unplug your modem and router. Wait a few minutes, and reconnect the modem and router to its vitality provide. After every are completely booted up and once more on-line, plug your PS4 once more into its vitality provide and flip it on. This completely resets every your PS4 and dwelling neighborhood and might convey your PS4 once more on-line.
  • Re-learn your neighborhood: Technology is humorous usually, and a method to get your PS4 on-line is to educate it how to be a part of to your own home neighborhood as soon as extra. Simply inform your PS4 to neglect your neighborhood, and then bear the required steps to reconnect your console.

If these steps don’t work, you’ll want to guarantee the problem is not on Sony’s end. Go to the PlayStation Network service standing site and you’ll see a list of the entire choices provided, in addition to their current standing. If they’re inexperienced, they’re working, whereas completely different colors indicate there are factors. At the very best of the online web page, you’ll moreover see a scheduled repairs reminder, so chances are you’ll plan for when PSN will be offline.

Malfunction: Disc auto ejects or in no method

User critiques relating to malfunctioning optical drives have been trickling out given that PS4 launched. Some consoles are seemingly unable to eject discs, whereas others robotically eject discs upon insertion. Some critiques have even claimed that the console will consistently strive to eject a disc when there isn’t any such factor as a disc inserted.

This problem primarily plagues early PS4 fashions, which featured touch-capacitive vitality and eject buttons. When you contact the eject button on these fashions, a piece of rubber helps eject the disc. The draw back proper right here is that overheating may trigger the rubber to inflate, and discs to eject randomly. Sony addressed this {{hardware}} problem in later fashions by altering the touch-operated sensors with mechanical buttons, nonetheless for these with the distinctive model, the hazard of auto-ejecting stays.

If the problem persists after performing the potential choices beneath, contact Sony for added assist.

Potential choices

  • Place the console vertically: Some critiques declare the issue happens most frequently when the PS4 is resting horizontally. That being the case, purchase a stand for the console and try placing the console vertically. If the issue persists, it could be a {{hardware}} problem and wants to be modified.
  • Manually eject the disc: If your console is unable to eject a disc, contact the power button on the doorway of the PS4 for not lower than seven seconds, or until the system beeps and powers off. Then, disconnect the AC vitality wire and each different linked cables, and slide the console’s entrance panel off sooner than following the extraction tutorial outlined on the PlayStation site.
  • Power cycle: Power down your console, unplug all cords, and preserve the power button down for 30 seconds. Then, let it sit for not lower than two minutes sooner than reattaching all cables and powering in your system.

Problem: Running out of cabinet house

ps4 pro ssd how to5

The newest PlayStation 4 strategies, along with the “slim” model and the additional extremely efficient PlayStation 4 Pro, every have elevated inside storage of up to 1TB. This is a great deal of home for plenty of AAA video video games, so chances are you’ll merely leap between just some of your favorites with out having to delete one thing. For these with a 500GB inside drive, nonetheless, you’ll uncover your self working out of home with regularity, notably as sport updates make your file sizes even greater than they’d been at launch.

Potential decision

  • Connect a USB exterior arduous drive to your console: The PS4 works with any USB 3.0-compatible arduous drive. Simply plug it into considered one of many PS4’s USB ports, and select the Format as Extended Storage selection.
  • Swap out your PlayStation 4’s inside storage: Any 2.5-inch drive with storage between 160GB and 8TB will work collectively along with your system, and chances are you’ll swap it with out voiding the assure in your PlayStation 4. You might add all your saved recordsdata to the cloud by means of PlayStation Plus or to a flash drive, so chances are you’ll merely retrieve them if you’re completed. Check out our full info for a step-by-step walkthrough.

Bug: Disc study and software program errors

Disc study factors, which commonly manifest themselves as error code CE-35486-6, might indicate your disc is damaged. While errors for undamaged discs are unfortunate and unusual, they’re potential. An analogous problem with downloaded video video games also can occur (error CE-34878-0), throughout which case comparable steps shall be taken to doubtlessly resolve the problem. If the issue occurs with a bodily sport you’ve purchased currently, the disc may be defective, and it is your choice to try to change or return it.

Possible choices

  • Power cycle: Like the aforementioned auto-eject error, a simple vitality cycle can usually resolve disc study errors. Power down your console, unplug all cords, and preserve the power button down for 30 seconds. Then, let it sit for not lower than two minutes sooner than reattaching the entire cables and powering in your system.
  • Reinstall: Even bodily video video games are put in in your console. Eject the game, and navigate to its on-screen icon. Press the Options button in your controller, and delete the game out of your arduous drive. Insert the disc, and the arrange course of ought to robotically begin, signaling that your console is recognizing the disc. For digital video video games which will be having factors working, uninstalling and reinstalling the equipment also can resolve the issue.
  • Rebuild the database: Remove the disc in question, and vitality down your console by holding the power button until you hear two beeps. Then, press and preserve the power button as soon as extra for about 5 seconds, which ought to boot your console in safe mode. Now, plug your PS4 controller into your console by way of USB and choose the rebuild database selection. This may solely take a few minutes, nevertheless it certainly might take as long as just some hours.
  • Install latest updates: Check for any system or software program updates. If accessible, arrange the updates and restart your console.
  • Initialize system: Sometimes a current start might also assist a console that’s regularly failing to study discs and functions. First, guarantee to once more up all of your saved data on each a USB drive or to the cloud. Then, navigate to settings and choose initialization. Your system will return to its preliminary setup — that signifies that you simply’ll have to reinstall all of your functions — nonetheless this may curb quite a few disc and software program errors.

Problem: A sport has ‘bricked’ your system

In early 2019, Electronic Arts and BioWare launched the online role-playing sport Anthem, and PlayStation 4 players expert factors with the game “bricking” their system, apparently inflicting it to cease functioning utterly. This isn’t completely right, nonetheless, and there is a method you want to be in a place to get once more to common gameplay. Although critiques are only for Anthem, you want to observe this comparable course of regardless of the sport you’re collaborating in.

Possible choices

  • If Anthem has crashed your system, boot your PlayStation console up as soon as extra in safe mode by holding down the power button until it beeps twice.
  • Once the console is once more on, select the Rebuild Database selection. Your sport save data isn’t going to be erased by doing this, and if the problem occurs as soon as extra and you can’t entry your data, repeat the steps to get it working.
  • BioWare and Electronic Arts are actively working to uncover the underlying objective for the crashes, so make certain to preserve a be careful for updates.

Problem: Loud fan noise

Sony PS4 Controller Box

As video video games like The Last of Us Part II and Ghost of Tsushima present, the PS4 is on its last leg. The followers inside a properly-functioning PS4 are pinned with these late-generation titles, nonetheless if you’re experiencing excessive fan noise with a lot much less demanding ones, there’s a problem someplace. If you’re not getting a crimson blinking gentle, your PS4, thankfully, isn’t overheating. That doesn’t indicate the followers are working optimally, though.

Possible choices

  • Clean with compressed air: Fully vitality off your PS4 by holding the Power button for not lower than seven seconds, then unplug the HDMI and AC vitality cables. Inspect throughout the vents for any mud buildup. Using a can of compressed air, clear the vents, guaranteeing to stage the air stream away from the console. This is a little bit of powerful, nonetheless you don’t want to blow mud deeper into the system. If you’re comfortable doing so, chances are you’ll as nicely open your PS4 and clear the mud out inside. Note, though, that that could be a sophisticated course of and will void your assure, so we don’t recommend it for {{hardware}} novices.
  • Elevate your console: With the mud out of the way in which in which, switch your console so it’s as extreme above the bottom as potential. To preserve your system dust-free, you want a arduous, flat ground — study “not carpet” — and a great deal of distance from the bottom. If you could possibly have pets, the problem is generally worse, so preserve your console successfully out of the fluctuate of animals.
  • Give it home: Like the blinking crimson gentle, excessive fan noise usually comes from an extreme quantity of mud and improper air move. Clean some home spherical your PS4 so the fan doesn’t need to work extra time to suck in air.

Problem: Headphones aren’t working

If you’re not listening to one thing by means of headphones linked to your DualShock 4, there’s a problem. Bluetooth headsets are a bit of additional powerful, so guarantee to strive our info on how to be a part of Bluetooth headphones to your PS4. If you’re in search of an audio enhance, there’s on a regular basis our report of the perfect PS4 headsets, too.

Possible choices

  • Unplug your headphones and plug them once more in: As is the case with most {{hardware}} points, a reset usually does the trick. Unplug your headphones and plug them once more in, and see if that solves your factors.
  • Configure headphone settings: If you’re nonetheless not listening to one thing, you could possibly not have audio routed to your headphones. From the home show display screen, observe Settings > Devices > Controllers, then select Output to Headphones, then All Audio. If chances are you’ll’t select Output to Headphones, your DualShock 4 isn’t detecting your headset. In this comparable menu, chances are you’ll as nicely set the headphone amount.
  • Clean the headphone jack: If your DualShock 4 isn’t detecting your headphones, or if you’re nonetheless having factors, the headphone jack is the most likely perpetrator. The 3.5 mm jack that headphones use is finicky, so try rotating your headphone plug inside to see if there’s audio pop-in. Then, unplug them and clear the headphone jack, and plug using a cotton swab and isopropyl alcohol. You don’t need rather a lot, merely adequate to free any grime caught inside. You might use a toothpick to free any crumbs or completely different particles that can have labored its method inside, nonetheless be careful. If you push too arduous, you could possibly spoil your headphone jack.


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